Return Policy

At spickmart.com, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below for details.

1. Eligibility for Returns
Items are eligible for return within 30 days of receiving your order, provided that:

• The item is unused, unwashed, and in its original condition.
• All original tags and packaging are intact.
• You have proof of purchase, such as your order number or receipt.

2. Non-Returnable Items
Certain items cannot be returned, including:

• Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.
• Items marked as “Final Sale.”
• Customized or personalized products.

3. How to Initiate a Return
To start a return, please contact us at support@spickmart.com or call 01000000000 with your order details. We will provide you with instructions on how to return the item.

4. Return Shipping

• The customer is responsible for return shipping costs unless the item is defective or we made an error with your order.
• We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refund Process
Once we receive and inspect your returned item, we will process your refund:

• Refunds are issued to the original payment method within 7-10 business days.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We’ll work to resolve the issue by offering a replacement or full refund, including any shipping fees.

7. Contact Us
For assistance with returns, reach out to our customer support team:
spickmart.com
Email: support@spickmart.com
Phone: 01000000000